Our experience has shown that organizations follow one of three purchase processes:
This guide will help you through the purchasing process that is most appropriate for your organization.
Over our 40-year history, we have seen or heard about scenarios where an energy and sustainability software vendor promises, during the sales process, to deliver comprehensive functionality, only to fail to meet the customer’s requirements during the implementation stage. The solution (and the price) might have looked appealing at first glance, with lots of attractive charts and graphs, but if the client stakeholders would have taken a closer look, they might have discovered that Sales was “putting lipstick on a pig.”
If you are in the market for utility bill and energy management software, you owe it to yourself and your organization to ask potential vendors the hard questions. For each of the questions we recommend you ask, we’ve also provided an explanation and an EnergyCAP benchmark to consider as a standard for your ERP procurement.
Utility bills have become more detailed and complex in the deregulated energy environment, where one vendor may provide a commodity and another vendor may deliver it. When your ERP software captures all that utility data, can you be sure that you are tracking what you want to track, and not double-counting the data?
In EnergyCAP, you can set up separate account/meter relationships for each vendor (supply and distribution) and keep track of energy use with “information-only” line items that prevent double counting for reports. User-configurable bill entry templates make it easy to capture any desired bill line items. The result is cleaner and more comprehensive energy accounting.
Make sure that your chosen ERP software has the ability to address all interface issues. Don’t be satisfied with a system that requires you to enter the same billing information again and again in multiple systems. It’s a recipe for error and inefficiency. Your ERP solution should deliver more.
EnergyCAP has implemented data reformatters for dozens of major clients with systems such as PeopleSoft, Banner, FAMIS, SAP, Oracle, JD Edwards, and Advantage Financials, as well as proprietary accounting systems. We have decades of experience customizing accounting workflows and helping office systems work together for greater efficiency.
Many campus-type and multi-tenant organizations manage utility expenses through internal billing. The processes involved in calculating and allocating departmental or tenant energy costs can be complex. Make sure your ERP can perform any necessary internal invoicing tasks using calculations based on data from your submeter network.
How are you planning to get energy data into your ERP? How many years of historical data do you intend to migrate for benchmarking purposes? Your software solution should be robust enough to handle a variety of migration options including manual data entry, flat file import, EDI, OCR, and bill image archiving. Remember, the goal is to spend less time getting data into the system and more time getting results out.
At EnergyCAP, we’ve got a comprehensive software and service solution that can reduce the drudgery and let you focus on more valuable energy management tasks.
Verification of data is critical for energy management analysis. We all understand the phrase “garbage in, garbage out.” Make sure your ERP provider has a robust set of software tools for ensuring the accuracy of incoming data.
EnergyCAP audits automatically and immediately check each bill upon entry or import to verify accuracy and flag potential problems. Audit exceptions are highlighted on the bill to help your team identify and resolve issues quickly. During manual bill entry, potential bill problems are highlighted as you type within the bill entry screen to help you catch errors before bills are saved in your database. You can also manually flag bills that warrant additional analysis or verification. Insert notes or questions to be answered and assign the bills to any authorized EnergyCAP user for resolution. Actions taken are recorded and savings realized can be documented in the Cost Recovery field.
It’s safe to assume that you will encounter some billing or utility account issues along the way. What happens after they’re identified? You and your staff may not have time to research and resolve the issues. If that’s the case, make sure your vendor offers a service to do it for you.
At EnergyCAP, we’ve got you covered. If a bill is flagged by EnergyCAP due to a suspected issue, your assigned Bill CAPture representative will review the issue and take appropriate action—setting up new accounts and meters in EnergyCAP, resolving missing, duplicate, or corrected bill issues, and more—to keep the bill processing workflow moving. When needed, we will contact your vendors to request missing invoices, confirm account changes, update contact information, question unexpected charges, and request appropriate refunds or re-bills.
A key metric for software solutions is the pace of development. Too many ERP vendors are willing to sell a legacy product with the full knowledge that their solution is not keeping pace with technological advances and energy industry changes. Make sure you understand your software vendor’s release schedule and development commitment for your specific solution. Verifying the vendor’s long-term viability is also important for your peace-of-mind. Start-up firms may claim to have, and even “demonstrate,” a lot of bells and whistles, but they often lack the experience required to provide a holistic solution or understand the energy management intricacies that are unique to your industry.
The EnergyCAP application is updated frequently, typically one to two times per month. Updates are applied automatically and seamlessly for customers whose database resides in our hosting environment. Releases are commonly announced in advance via a Customer Service Message (CSM) that is emailed to designated customer contacts. The functionality of EnergyCAP’s software and our complementary service offerings provide a turnkey solution and reflect four decades of experience, a successful track record that is uncommon in the energy and sustainability software market.
We’ve all had the unpleasant experience of speaking to a support representative who either couldn’t understand our questions or couldn’t answer them. Too many ERP vendors are willing to outsource Customer Service without outsourcing the expertise required to meet customer needs. Maybe it’s cheaper, but will it work for you or against you? Make sure that your solution provider has the bandwidth for timely technical support and customer success.
At EnergyCAP, our experienced Customer Success staff is 100 percent in-house, with direct access to our software implementation and development teams.
There are 15 business days left in the quarter, and your Accounting Department is demanding a quarterly utility expense report. What do
you do?
Your energy management software should be able to help you fill in those awkward gaps at the end of the accounting period so that you can tell an accurate story regarding your energy use and cost. If accruals are important to you, make certain that your ERP can deliver.
EnergyCAP offers two options: (a) an accruals report that provides estimated energy cost numbers based on historical values, and (b) an Accruals module that generates accurate estimated bill transactions—including use, demand, and cost—for a user-designated time period. So, don’t fret when Accounting comes calling. EnergyCAP makes it easy to give them what they want, when the want it.
Utility bill management can be a challenging and cumbersome process, especially for large organizations with hundreds or even thousands of monthly bills from numerous vendors. When processes break down, late fees, even shut-off notices, may result. Your solution needs to provide options for streamlining and enhancing your bill payment workflow.
EnergyCAP provides user-configurable workflow tools to accommodate your organization’s review and approval process, from initial data entry through payment and beyond.
There’s a lot of venture capital floating around the energy management industry, but all that glitters is not gold. Startups have their place, but can they really provide the expertise and experience that you need to take your energy management program to the next level? Ensure that your ERP provider has a history of success in the industry. Follow up with references, and make sure to ask the questions that reflect your organizational priorities.
EnergyCAP is always pleased to provide references and can often provide contacts in your locality/region that match your organization type.
You invest heavily in retrofit projects, employee education, and other efforts to conserve energy, but how do you know that your efforts are yielding desired results? Make sure that your ERP vendor is conversant in the methods and processes for performing accurate and verifiable M&V calculations. Is your prospective ERP solution compatible with commonly accepted assessment practices?
EnergyCAP helped write the book on Cost Avoidance, and provided the very first computer-based cost avoidance tools in the 1980s. We use the Option C: Whole-Building Verification, a primary M&V technique for thousands of organizations.